Skin Cancer Hub Pty Ltd Privacy Policy
Current as of 9th of February 2026
This Privacy Policy explains how the Skin Cancer Hub collects, uses, and discloses your personal information, how you may access that information, and how you may seek the correction of any information. We are committed to protecting the privacy of patient information and handling it in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state and territory privacy legislation.
1. Introduction and Purpose
We are committed to the responsible management of your personal information, including our obligations regarding cyber security, data breach management, and the use of Artificial Intelligence (AI). From time to time, we may update our policy, processes, and systems to reflect changes in how we handle your information. These updates will be available on our website and within the practice.
2. Consent
When you first attend Skin Cancer Hub, we will ask you to provide contact details and confirm your consent to the collection of your information. This consent allows our practitioners and staff to gather, access, and use your personal health information to facilitate your healthcare.
• Access: Your information is only accessed by staff who need it to provide your care.
• Secondary Purposes: We will seek your express consent before using your information for any purpose not directly related to your healthcare.
3. Collection of Information
We collect personal and sensitive health information necessary for providing healthcare. This includes:
• Identifiers: Name, date of birth, address, and contact details.
• Clinical Data: Medical history, clinical notes, diagnostic results, and treatment plans.
• AI Data: Information processed through AI-enabled tools used in clinical or administrative contexts.
• External Sources: Information from third parties (hospitals, other doctors, My Health Record) or, in limited situations, from relatives.
• Clinical Images: Photographs or images taken with your specific consent.
• Website Use: Information collected via cookies or tracking technologies to understand how visitors use our website.
4. Use and Disclosure
Your information is primarily used to provide medical treatment and for administrative functions like billing and legal compliance. Skin Cancer Hub Privacy Policy 2026
• Communication: We may communicate with you via SMS, email, or secure messaging.
• Overseas Disclosure: We do not disclose personal information to overseas recipients unless necessary for your care and protected by appropriate safeguards.
5. Research, Education, and Marketing
• Quality Improvement: We may use de-identified information for internal audits and staff training to maintain high standards.
• Research: If we participate in research projects, we will seek your express consent before sharing any identifiable data.
• Marketing: We will not use your personal information for direct marketing without your express consent. You may opt out at any time.
6. Use of Artificial Intelligence (AI)
Skin Cancer Hub may use AI technologies to enhance clinical decision-making and streamline administrative processes.
• Applications: This may include automated transcription of consultations or AI-assisted triage.
• Governance: All AI outputs are subject to human review and clinical oversight. We do not use personal information to train AI models without your express consent.
7. Anonymity and Pseudonymity
The APPs allow individuals to remain anonymous or use a pseudonym where practicable. However, given the legal and clinical requirements for medical records and billing, it is generally necessary for patients to be properly identifiable.
8. Data Security and Retention
We implement robust technical and administrative measures to protect your information from misuse, loss, or unauthorized access.
These include
• Secure electronic medical records with role-based access.
• Regular staff training and cybersecurity frameworks.
• Safe destruction of information once it is no longer required and the legal retention period has passed.
9. Access and Correction
You have the right to access and request corrections to your personal information.
• Request: Please contact our Privacy Officer in writing.
• Response: We will respond within a reasonable timeframe (e.g., 30 days). A small administrative fee may apply for access.
10. Privacy Enquiries and Complaints
If you have questions or wish to make a complaint regarding a potential breach of privacy legislation, please contact:
Privacy Officer Skin Cancer Hub Postal Address:
Privacy Officer
Skin Cancer Hub
61A Ipswich Road
Woolloongabba, Qld 4102
Phone: 07 3020 3000
Email: admin@skincancerhub.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
11. Policy Review
This policy is reviewed at least annually to ensure it reflects current operations and legislative requirements.